Returns & Refunds Policy – Gramin Dukan

At Gramin Dukan, customer satisfaction is important to us.
If you receive a damaged, wrong, or poor-quality product, we’re here to help.

1. Return Eligibility

You can request a return or refund if:

  • The product is damaged at the time of delivery

  • You received the wrong item

  • The product is expired or of poor quality

👉 Please report the issue within 24 hours of delivery.

2. Non-Returnable Items

For hygiene and safety reasons, the following items may not be eligible for return:

  • Perishable goods (fruits, vegetables, dairy)

  • Opened or used items

  • Items without original packaging

(Subject to inspection and approval.)

3. How to Request a Return

To raise a return request:

  • Contact our support team via Call or WhatsApp

  • Share your Order ID and issue details

  • Provide photos if requested

Our team will guide you through the next steps.

4. Refund Process

  • Approved refunds will be processed within 5–7 working days

  • Refunds will be credited to the original payment method

  • For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or wallet

5. Replacement

Where possible, we may offer a replacement instead of a refund.

6. Order Cancellation

  • Orders can be cancelled before dispatch

  • Once dispatched, cancellation may not be possible

7. Final Decision

All return and refund requests are subject to verification and approval by Gramin Dukan.

8. Contact Us

For any return or refund related queries, contact us:

📞 +91 9306700163 (Call / WhatsApp)
📧 support@gramindukan.in

Gramin Dukan
Fair policies. Honest service.